Coronavirus (COVID-19) Information for our customers
Updated February 2022
All of our Sunflower Cafes are open with revised menus and opening times. To view our updated opening hours click here
Shopping online
We offer a wide range of items available online for local and national delivery to help anyone unable to visit our stores.
Click and Collect Service
Selected items are available for a contact free click and collect service at Great Shelford.
We are continually adding new products to our website for the click and collect service and online delivery orders. If you cannot see a product you're looking for then please contact our Great Shelford store on 01223 842777 for further assistance.
Thank you from Scotsdales
Thank you for your continual support and understanding throughout these unprecedented times.
We would like to advise all customers that we still happy to encourage the continued following of the Covid-19 safety measures which include wearing a mask while visiting us, using the hand sanitiser provided at cleaning stations throughout our three centres and maintaining a 2-metre distance where possible.
Kind regards,
The Team at Scotsdales.
We are happy to annouce that all of our Sunflower Cafes are now open. If you have any queries or concerns before or during your visit, please do not hesitate to speak to us. You can also contact in advance of your visit via email enquiries@scotsdales.com or contact us through our social media channels for any enquiries and we will endeavour to answer as soon as we can. If an item you're looking for is not available for click and collect, please consider a phone order and call our Great Shelford store on 01223 842777. The maximum spend by contactless has been raised to £100. As of 04/04/22 we will be introducing Loyalty Points. Scan your card everytime you shop to earn and redeem your points (certain exceptions apply - click here). We will keep in touch with members of our Your Scotsdales loyalty scheme via our monthly newsletters for those who have agreed to accept email communications. We do ask that they are kept under strict supervision at all times for the safety of others around them as we continue to manage social distancing measures in store. Delivery Radius Dispatch Times National Delivery: We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with – We aim to respond to all enquiries as quickly as possible. Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius. We aim to respond to all enquiries as quickly as possible. Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius. We are following the advice of Public Health England and are still making deliveries for online orders. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). We are still delivering the majority of larger items. H Please note: on arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time. On arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). Delivery Charge If a product you're looking for is not available for click and collect please consider a phone order for delivery. Please call your local store for more information and product availability.
We would like to thank all of our customers for the consideration and understanding shown during the past few months. We will post further updates on our social media accounts as further news becomes available.
The Scotsdales Management Team
Our knowledgeable staff will still be on hand to help with any questions you may have on plants, garden care, pet care and more.
We do offer a click and collect service at our Great Shelford store only. This service is available on selected items only.
We are currently operating a full local delivery service (within 30 miles of CB22 5JT - please see delivery information below) and where necessary we will offer the option of a courier or postal service too.
Any unwanted/faulty items should be returned to one of our Scotsdales stores with proof of purchase.
We will take cash but wherever possible we request that our customers pay by card.
Alternatively, chip and pin is still accepted and our card machines are regularly wiped down as part of our in-store safety measures.
Yes. We have also introduced the Your Scotsdales loyalty app to aide with scan and go shopping which has an electronic copy of your card. You can find out more here.
We would like our customers to consider if they need to bring their dog with them during their brief visit for the essentials in store. However, Scotsdales will allow dogs on leads into all three Scotsdales stores.
Delivery is available for areas within 30miles of any of our stores when placing orders over the phone, otherwise delivery is 30 miles from our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT) when placing orders online.
Delivery charges
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95. Please call us on 01223 842777 or email esales@scotsdales.com for more details on products available for courier dispatch and pricing.
We currently aim to get all furniture delivered within 14 days of purchase.
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95 (prices may vary for larger items – price will be provided at checkout or basket level once postcode has been entered). Please call us on 01223 842777 or email esales@scotsdales.com for more details on products available for courier dispatch and pricing.
We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with –
Yes of course, we would encourage this service for those who are shielding, vulnerable and any customer during lockdown periods.
We are continually adding more products to our webstore but if there is a product you're looking for which you can't find online then please call our Great Shelford store on 01223 842777 and we can look at creating a phone order for you if the product is in stock.
Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.
If you have received an order confirmation email, then this order is being processed. We will then contact you when possible to advise of delivery date for your goods.
Yes. We are following the advice of Public Health England and are still making deliveries for online orders.
You can order items for delivery over the phone and whilst in store. Please contact your local Scotsdales store to enquire about availability.
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95 (prices may vary for larger items - for this option please call our Great Shelford store on 01223 842777).
We are currently offering a contact free click and collect service from our Great Shelford store for a limited range of products.
We will endeavour to contact anyone who places an order as soon as possible. However, due to the current restrictions, we may be running with limited staff and slight delays may be possible. Please be considerate of our delivery teams as they will be taking every precaution to keep themselves and our customers safe.
Still need help?
For more general queries, you can find helpful information from Customer Services on our website.
