Coronavirus (COVID-19) Information for our customers
We have re-opened our stores at Fordham Great Shelford and Horningsea with revised opening times.
Shopping online - you can still shop with us online for Garden Furniture, BBQ and Gift Vouchers. We have also added a contact free click and collect servcie at Great Shelford for a limited range of products which you can view here.
We are working diligently to make further products available on our webstore, however, at present if you are looking for a particular product, then please contact our Great Shelford store on 01223 842777 for further assistance.
To all of our Scotsdales customers,
Thank you for your ongoing support and enthusiasm for Scotsdales during these trying and unprecedented times. We are thankful to say that you are welcome back to our stores, although we will be implanting new opening times.
Our new opening times starting from Thursday 14th are 8.30am-5pm Monday-Saturday and 10am-5pm Sunday. We will not be open after 5pm as we will use this time to replenish stock.
To help keep both yourselves and our staff safe, we are implementing some new shopping rules which you can read in full below.
Kind regards,
The team at Scotsdales.
You will find signage throughout the stores, including floor signs and lollipop signs marking the correct distance to stand when queuing. We will limit customers into the store to a maximum of two per group and in areas such as toilets only two people at a time. In some cases where aisle are too small such as the toy department we will close the area completely, although a member of staff will be available to assist. Perspex screens will be in place at checkouts and the information desk for the safety of our customers and staff. For deliveries outside our local area please contact us on 01223 842777. All other products can be delivered within a 15mile radius of any one of our three centres. The standard delivery charge is £10.00 for any spend under £150.00 For any queries on deliveries please ring us on 01223 842777. We're very happy to announce that we have re-opened our Sunflower cafes at all stores. We're sure that by working together, all our guests will have the enjoyable experience they expect from our Sunflower cafes. The Scotsdales Team For full details about each cafe's new menu's opening times and safety measures in place, click on the links below. Due to the current situation with COVID-19, we will be running a limited delivery service. Our delivery restrictions different for category listings. Garden Furniture & BBQ (local delivery) - we are only able to deliver to within a 30 mile radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). We currently aim to get all furniture delivered within 14 days of purchase. National Delivery: We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with – We aim to respond to all enquiries as quickly as possible. Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius. All other products: we are only able to deliver to within a 15 mile radius of our stores. Once an order has been placed, we will be in contact to confirm a delivery date for you. Garden Furniture & Barbecue items: £10.00 delivery charge on all orders. Free delivery on any order over £150.00. We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with – We aim to respond to all enquiries as quickly as possible. Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius. Yes, however we are only accepting online orders for the following products: Garden Furniture, BBQ and Gift Vouchers. We have a limited range of alternative products that are available to order by phone which can be found here: Phone Orders We are following the advice of Public Health England and are still making deliveries for online orders. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). Our normal delivery days are not in practice, instead we will contact you when a suitable delivery date has been scheduled. Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. We are still delivering the majority of larger items. However, there are a small number of large products that are currently unavailable because they exceed a certain size or weight. These items require two people to deliver them, and with the current social distancing measures that are in place, we are temporarily unable to operate some of our services. Please note: on arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. If you have received an order confirmation email, then this order is being processed. We will then contact you when possible to advise of delivery date for your goods. On arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time. Yes. We are following the advice of Public Health England and are still making deliveries for online orders. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). Our normal delivery days are not in practice, instead we will contact you when a suitable delivery date has been scheduled. You can order items for delivery over the phone. Please contact your local Scotsdales store to enquire about availability. However, please be aware that due to current COVID-19 restrictions we are only able to offer delivery service for these items to within a 15 mile radius of our stores. We are currently offering a contact free click and collect service from our Great Shelford store for a limited range of products. You can order these here. We will accept any items to be returned to us within 30 days of our stores reopening. Items returned will need to be presented in the same condition as they were purchased. We will refuse the return of any items deemed unsuitable for resale. We will endeavour to contact anyone who places an order as soon as possible. However, due to the current situation, we may be running with limited staff and slight delays may be possible. Please be considerate of our delivery teams as they will be taking every precaution to keep themselves and our customers safe.
We appreciate the support you have shown since our store re-opening back in May, a time when much like other retailers and the plant industry, we faced the many challenges as a result of Covid-19.
We ask that you continue to show the same support to our cafe and the hard working teams involved by complying with the necessary safety measures that will be put in place. You will find a list of the safety measures put in place and what we expect of our guests on teach of the cafe pages.
Still need help?
For more general queries, you can find helpful information from Customer Services on our website.
