Coronavirus (COVID-19) Information for our customers
Updated June 2021
Our Fordham and Horningsea Sunflower Cafes are open with revised menus and opening times. Our Great Shelford Sunflower Cafe will remain closed until further notice. We will notify all through the usual channels prior to their eventual re-opening.
To view our updated opening hours click here
Shopping online
We ask that those who are thinking about visiting our stores consider ordering online or placing a phone order as we focus on maintaining Covid-19 safety measures in store such as social distancing.
Click and Collect Service
Selected items are available for a contact free click and collect service at Great Shelford.
We are continually adding new products to our website for the click and collect service and online delivery orders. If you cannot see a product you're looking for then please contact our Great Shelford store on 01223 842777 for further assistance.
Thank you from Scotsdales
Thank you for your continual support and understanding throughout these unprecedented times.
We would like to remind all customers that visits to our store should be for the essential items only in accordance with the Governments sanctioned lockdown rules and that if you do visit that visits are brief and in-line with the following safety measures found below.
Kind regards,
The Team at Scotsdales.
We will be allowing families into our centres, but large groups may be asked to shop separately if deemed unsafe for other customers and staff. Children are welcome but must be closely supervised at all times for everyone's safety. We do ask that they are kept under strict supervision at all times for the safety of others around them as we continue to manage social distancing measures in store. We suggest that you do not visit our store unless to purchase essential items, and that you consider calling your local store, email enquiries@scotsdales.com or contact us through our social media channels for any enquiries as we focus on keeping social distancing measures in store. In accordance with the Government guidelines, we have closed all three Sunflower Cafes. We will notify all customers through the usual channels when the Sunflower Cafes do re-open later this year. The maximum spend by contactless has been raised to £45. We will keep in touch with members of our Your Scotsdales loyalty scheme via voucher booklets when possible and via our monthly newsletters for those who have agreed to accept email communications. If an item you're looking for is not available for click and collect, please consider a phone order and call our Great Shelford store on 01223 842777. Delivery Radius Dispatch Times National Delivery: We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with – We aim to respond to all enquiries as quickly as possible. Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius. We aim to respond to all enquiries as quickly as possible. Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius. We are following the advice of Public Health England and are still making deliveries for online orders. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). We are still delivering the majority of larger items. However, there are a small number of large products that are currently unavailable because they exceed a certain size or weight. These items require two people to deliver them, and with the current social distancing measures that are in place, we are temporarily unable to operate some of our services. Please note: on arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time. On arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). Delivery Charge If a product you're looking for is not available for click and collect please consider a phone order for delivery. Please call your local store for more information and product availability. We will refuse the return of any items deemed unsuitable for resale.
In line with Government guidelines, we ask that all customers maintain social distancing at all times. During peak times we may have to limit the number of people coming into the garden centres and ask that where possible customers visit alone.
You will find signage throughout the stores, including floor signs and lollipop signs marking the correct social spacing when queuing.
We would like our customers to consider if they need to bring their dog with them during their brief visit for the essentials in store. However, Scotsdales will allow dogs on leads into all three Scotsdales stores.
Our knowledgeable staff will still be on hand to help with any questions you may have on plants, garden care, pet care and more.
There are no late-night shopping evenings at present. We will review this later in the year and will update via our website and social media channels if any changes occur.
We are currently operating a full local delivery service (within 30 miles of CB22 5JT - please see delivery information below) and where necessary we will offer the option of a courier or postal service too.
We would like to thank everyone who has supported our cafes over the past year and we look forward to seeing the familiar faces dining with us again as soon as possible.
Any unwanted/faulty items should be returned to one of our Scotsdales stores with proof of purchase.
We have quarantining procedures in place for returned items for the safety of our customers and staff members.
We will take cash but wherever possible we request that our customers pay by card.
Alternatively, chip and pin is still accepted and our card machines are regularly wiped down as part of our in-store safety measures.
Yes, however our loyalty club is not a points-based system and as such you will not be disadvantaged if you do not swipe your card. We have introduced the Your Scotsdales loyalty app to aide with scan and go shopping. You can find out more here.
We do offer a click and collect service at our Great Shelford store only. This service is available on selected items only.
Delivery is available for areas within 30miles of any of our stores when placing orders over the phone, otherwise delivery is 30 miles from our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT) when placing orders online.
Delivery charges
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95. Please call us on 01223 842777 or email esales@scotsdales.com for more details on products available for courier dispatch and pricing.
We currently aim to get all furniture delivered within 14 days of purchase.
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95 (prices may vary for larger items – price will be provided at checkout or basket level once postcode has been entered). Please call us on 01223 842777 or email esales@scotsdales.com for more details on products available for courier dispatch and pricing.
We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with –
Yes of course, we would encourage this service for those who are shielding, vulnerable and any customer during lockdown periods.
We are continually adding more products to our webstore but if there is a product you're looking for which you can't find online then please call our Great Shelford store on 01223 842777 and we can look at creating a phone order for you if the product is in stock.
Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.
If you have received an order confirmation email, then this order is being processed. We will then contact you when possible to advise of delivery date for your goods.
Yes. We are following the advice of Public Health England and are still making deliveries for online orders.
You can order items for delivery over the phone and whilst in store. Please contact your local Scotsdales store to enquire about availability.
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95 (prices may vary for larger items - for this option please call our Great Shelford store on 01223 842777).
We are currently offering a contact free click and collect service from our Great Shelford store for a limited range of products.
We will accept any items to be returned to us within 30 days of your purchase date. Items returned will need to be presented in the same condition as they were purchased.
We will endeavour to contact anyone who places an order as soon as possible. However, due to the current restrictions, we may be running with limited staff and slight delays may be possible. Please be considerate of our delivery teams as they will be taking every precaution to keep themselves and our customers safe.
Still need help?
For more general queries, you can find helpful information from Customer Services on our website.
