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Coronavirus (COVID-19) Information for our customers

We have re-opened our stores at Fordham Great Shelford and Horningsea with revised opening times.

Shopping online - you can still shop with us online for Garden Furniture, BBQ and Gift Vouchers. We have also added a contact free click and collect servcie at Great Shelford for a limited range of products which you can view here. 

We are working diligently to make further products available on our webstore, however, at present if you are looking for a particular product, then please contact our Great Shelford store on 01223 842777 for further assistance. 

To all of our Scotsdales customers,

Thank you for your ongoing support and enthusiasm for Scotsdales during these trying and unprecedented times. We are thankful to say that you are welcome back to our stores, although we will be implanting new opening times.

Our new opening times starting from Thursday 14th are 8.30am-5pm Monday-Saturday and 10am-5pm Sunday. We will not be open after 5pm as we will use this time to replenish stock.

To help keep both yourselves and our staff safe, we are implementing some new shopping rules which you can read in full below.

Kind regards,

The team at Scotsdales.

COVID-19 Instore Shopping Rules
Are you allowing families into shop together?
We encourage and ask that our shoppers keep to a maximum of 2 people per visit. Any child must be closely supervised at all times.
What social distancing measures are you putting in for your staff and customers?

You will find signage throughout the stores, including floor signs and lollipop signs marking the correct distance to stand when queuing. We will limit customers into the store to a maximum of two per group and in areas such as toilets only two people at a time. In some cases where aisle are too small such as the toy department we will close the area completely, although a member of staff will be available to assist.

Perspex screens will be in place at checkouts and the information desk for the safety of our customers and staff.

Will my out of date loyalty and magazine vouchers be honoured?
Out of date vouchers will not be honoured. New vouchers are available for May and our new magazine will be available from the middle of June incorporating a revised set of vouchers.
Can I bring my dog with me?
Yes, as of Saturday 4th July 2020, we will once again be allowing dogs into our stores. However, for the benefit of all customers, all dogs must be kept on a lead and supervised at all times. 
What is your delivery service and how much is it ?
We will deliver garden furniture within a 30 mile radius of the garden centre. This is a free service for orders over the value of £150.00.

For deliveries outside our local area please contact us on 01223 842777. 

All other products can be delivered within a 15mile radius of any one of our three centres. The standard delivery charge is £10.00 for any spend under £150.00

For any queries on deliveries please ring us on 01223 842777.

Will you offer advice on plants and products?
We will offer our normal advice maintaining strict social distancing rules please respect these.
Do you have a late night opening?
Currently our opening times are  from 8.30am -5pm Monday-Saturday and 10am-5pm Sunday. We will not be open after 5pm as we will use this time to replenish stock.
Is your café open?


Sunflower Cafe Statement – July 2020

We have had a number of enquiries asking if our Sunflower Cafes will be reopening on the 4th July. We thank you for your interest and we appreciate how keen you all are to enjoy a freshly cooked meal, cream tea and of course, the cakes however we will not be reopening our Sunflower Cafes for a short time yet. We will of course continue to focus on the safety measures put in place throughout the stores and keeping the shopping experience at the excellent standards you would expect.

Rest assured that we will notify you all via our website, social media platforms and in-store of the proposed dates for re-opening just as soon as we are confident that we can do so.

Until then, you will find selected food hall products in the cafes, so that picking up a delicious treat to enjoy at home is still a possibility.

The Scotsdales Team

Can I return unwanted/faulty items?
Any unwanted/faulty items should be returned to our information desk in the main shop area. Please bring your receipt with you to enable a smooth process.
Can I pay by cash?
We will take cash but wherever possible we request that our customers pay by card either contactless £45.00 and under or chip and pin over this amount. The card machines will be wiped down regularly.
Can I use my loyalty card?
We ask that for the next period loyalty cards are not used when making purchases. Our loyalty club is not a points based system and as such you will not be disadvantaged. We will keep in touch  with members of the loyalty club regularly by e-mail.
Do you offer click and collect ?
We currently have a limited range of products available for Click and Collect from our Great Shelford store. You can view these here. 
Delivery Details
Where do you deliver to?

Due to the current situation with COVID-19, we will be running a limited delivery service. Our delivery restrictions different for category listings. 

Garden Furniture & BBQ (local delivery) - we are only able to deliver to within a 30 mile radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). We currently aim to get all furniture delivered within 14 days of purchase. 

National Delivery:

We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with –

  • The item(s) of interest,
  • Your delivery postcode and contact telephone number.

We aim to respond to all enquiries as quickly as possible.

Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius.

All other products: we are only able to deliver to within a 15 mile radius of our stores.

Once an order has been placed, we will be in contact to confirm a delivery date for you.

What are your delivery charges?

Garden Furniture & Barbecue items: £10.00 delivery charge on all orders. Free delivery on any order over £150.00.

I'm not in your delivery area, can I still place an order?

We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with –

  • The item(s) of interest,
  • Your delivery postcode and contact telephone number.

We aim to respond to all enquiries as quickly as possible.

Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius.

Can I still place an order online for delivery?

Yes, however we are only accepting online orders for the following products: Garden Furniture, BBQ and Gift Vouchers. We have a limited range of alternative products that are available to order by phone which can be found here: Phone Orders

We are following the advice of Public Health England and are still making deliveries for online orders. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). 

Our normal delivery days are not in practice, instead we will contact you when a suitable delivery date has been scheduled. 

Can I still receive delivery of parcels?

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Can I still receive delivery of larger items?

We are still delivering the majority of larger items. However, there are a small number of large products that are currently unavailable because they exceed a certain size or weight. These items require two people to deliver them, and with the current social distancing measures that are in place, we are temporarily unable to operate some of our services.   

Please note: on arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time.  

Should I be concerned about touching an order I have received or collected?

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

What if I am self isolating or do not wish to come into contact with a delivery driver?

If you have received an order confirmation email, then this order is being processed. We will then contact you when possible to advise of delivery date for your goods.

On arrival to your property, we will only be able to deliver your goods to either your doorstep, or to a garage or outbuilding. We're sorry that we will not be able to enter your main premises at this time.

Orders & Returns
Can I still place an order online for delivery?

Yes. We are following the advice of Public Health England and are still making deliveries for online orders. However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT). 

Our normal delivery days are not in practice, instead we will contact you when a suitable delivery date has been scheduled. 

How can I order items that aren't available for online purchase?

You can order items for delivery over the phone. Please contact your local Scotsdales store to enquire about availability.  

However, please be aware that due to current COVID-19 restrictions we are only able to offer delivery service for these items to within a 15 mile radius of our stores. 

Can I still use Click & Collect online?

We are currently offering a contact free click and collect service from our Great Shelford store for a limited range of products. You can order these here. 

Can I still return faulty or unwanted items purchased during lockdown?

We will accept any items to be returned to us within 30 days of our stores reopening. Items returned will need to be presented in the same condition as they were purchased. 

We will refuse the return of any items deemed unsuitable for resale. 

How long will I need to wait to be contacted about my order?

We will endeavour to contact anyone who places an order as soon as possible. However, due to the current situation, we may be running with limited staff and slight delays may be possible. Please be considerate of our delivery teams as they will be taking every precaution to keep themselves and our customers safe. 

 

Still need help?

For more general queries, you can find helpful information from Customer Services on our website.