Elf and Safety

Below is our list of health and safety procedures for our 2020 Santa's Grotto experience. We would like to keep this years event as fun and exciting as we always have whilst keeping in line with the evolving changes being brought about by COVID-19. Please be aware that all of these procedures have been put in place to keep both visitors to our Grotto and our staff safe. Please make sure to read these carefully prior toyour visit to avoid any dissapointment.


COVID-19 safety mesaures

Q. Does my child /children go into Santa with other children?

A. No, Santa only sees one family at a time.

Q. Will Santa and the elves be wearing face masks?

A. Yes, for the safety of our customers and grotto teams alike, everyone working at Scotsdales will be required to wear a mask.

Q. Can I add additional people to my booking?

A. If you have booked less than the maximum group number of 5 people then you can add additional slots to your booking, but you will need to contact us on 01223 842777 and quote your order reference number. Our helpful team will then be able to assist you over the phone.

Q. Do you take photos?

A. No, we don’t take official photos for you but you may take as many as you like and the Elf’s are always on hand to take a family group photo.

Q. Is the space suitable for wheelchair users?

A. Yes, there will be step free access and the experience will be designed to accommodate the additional requirements of wheelchair users.

Q. Do we have to enter the main store to visit the grotto?

A. The grotto experience can be entered via our outdoor plants area which doesn’t require entering the main store. However, the customer toilets and main exits are in the main store.

Q. Can two related groups go through the grotto together if booked for the same time slot?

A. No, each group can have a maximum of 5 people only. All individual groups will be required to go through the experience with only the people booked on their allotted slot to accommodate COVID-19 safety measures.