Welcome to ‘Your Scotsdales’ customer loyalty programme
We pride ourselves on customer service and doing all that we can to make the our customers have the best experience possible at Scotsdales, whether you’re visiting for shopping, dining or to experience an event.
Why should you join the Your Scotsdales loyalty programme?
Your Scotsdales is a free to join membership programme, with benefits provided to our customers throughout the year. We also provide first look news for upcoming sales and new products lines as well as pre-booking for major events such as Santa’s grotto.
Joining is quick and easy. Click here to be taken to our online sign up form.
It only takes a couple of minutes, and then your membership card will be sent to you in the post ready for use upon your next visit to one of our stores.
Please see our Privacy Notice to see what personal data we collect, when we collect it and how we use it as part of the Your Scotsdales loyalty programme.
Your Scotsdales is the free to join loyalty programme from Scotsdales providing members with exclusive benefits such as instore product offers and first chance for event bookings.
All you’ll need to take advantage of instore offers would be a copy of your loyalty vouchers and your personal membership card.
To take advantage of pre-event bookings, you’ll need to be signed up for our email newsletters for exclusive links and codes.
What are the benefits of becoming a member?
All registered households will receive a free voucher booklet every quarter with exclusive instore offers including membership only discounts on products from departments such as house and garden plants, wild bird care, compost, homewares and gifts.
Loyalty members will also be given exclusive details and booking opportunities ahead of anyone else for special Scotsdales events such as our popular ‘Taste of Scotsdales’ and ‘Gin Tasting’ events, our ‘Grand Christmas Opening’ and ‘Elf Express’ (Santa’s Grotto) events and many more throughout the year.
Email subscribers get the latest information about all offers and events as and when they occur.
Unlike our postal mailings which go every quarter, our loyalty newsletter is monthly with a full round up of the key news for the month ahead.
We also send out bespoke emails as/when we have something that we feel is relevant for our customers.
If you’ve changed your home address or personal details, then click here to let us know and we’ll take care of the rest.
Due to GDPR regulations we’re unable to provide personal and/or address details to customers. If you would like us to amend your details, then we will need you to provide all of the information directly as we cannot proffer this during communications.
Scotsdales aims to listen to all queries regarding our loyalty programme.
Contact us if you’ve lost your loyalty card, haven’t received your vouchers or would like to query the use of any vouchers currently available.
If you have any questions, please contact us at: firstname.lastname@example.org or phone one of our stores.
Please be aware that due to Covid-19 we have paused our quarterly voucher booklets. The impact of Covid-19 on the supply chain has meant we’re unable to guarantee or honour any vouchers on products and plants.
We are doing all we can to resume the voucher booklets once we feel we can fulfil the vouchers at a later stage this year.
We are still signing new members up however, due to current Covid-19 safety policy and practise, we are not swiping Loyalty cards on transactions for either existing or new members. Please rest assured that members will not lose out on any future loyalty offers. We will keep you regularly updated on the timing associated with the reactivation of membership cards.
For more details on our Covid-19 safety measures please click here.
If you would like to read our full terms and conditions, then please click here.
These terms and conditions, as well as the Privacy Notice displayed (together “Terms”), govern the Your Scotsdales scheme (“Your Scotsdales“). Additional terms and conditions may also apply for optional elements of Your Scotsdales such as competitions and prize draws. The Terms may be amended at any time by Scotsdales, and the current version will be displayed here. Membership of Your Scotsdales is deemed acceptance of the Terms by any member or proposed member.
Whether you’re a member of the Your Scotsdales or not, we sincerely hope that you make the most of the events and activities we have available. Scotsdales hopes to inspire the next generation of avid gardeners and we’d like to hope that that journey can start here.