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Frequently Asked Questions
We are happy to announce that all of our Sunflower Cafes are now open.
We would like to thank all of our customers for the consideration and understanding shown during the past few months. We will post further updates on our social media accounts as further news becomes available.
If you have any queries or concerns before or during your visit, please do not hesitate to speak to us.
The Scotsdales Management Team
Our knowledgeable staff will still be on hand to help with any questions you may have on plants, garden care, pet care and more.
You can also contact in advance of your visit via email firstname.lastname@example.org or contact us through our social media channels for any enquiries and we will endeavour to answer as soon as we can.
We do offer a click and collect service at our Great Shelford store only. This service is available on selected items only.
If an item you're looking for is not available for click and collect, please consider a phone order and call our Great Shelford store on 01223 842777.
We are currently operating a full local delivery service (within 30 miles of CB22 5JT - please see delivery information below) and where necessary we will offer the option of a courier or postal service too.
Any unwanted/faulty items should be returned to one of our Scotsdales stores with proof of purchase.
We will take cash but wherever possible we request that our customers pay by card.
The maximum spend by contactless has been raised to £100.
Alternatively, chip and pin is still accepted and our card machines are regularly wiped down as part of our in-store safety measures.
Yes. We have also introduced the Your Scotsdales loyalty app to aide with scan and go shopping which has an electronic copy of your card. You can find out more here.
As of 04/04/22 we will be introducing Loyalty Points. Scan your card everytime you shop to earn and redeem your points (certain exceptions apply - click here).
We will keep in touch with members of our Your Scotsdales loyalty scheme via our monthly newsletters for those who have agreed to accept email communications.
We would like our customers to consider if they need to bring their dog with them during their brief visit for the essentials in store. However, Scotsdales will allow dogs on leads into all three Scotsdales stores.
We do ask that they are kept under strict supervision at all times for the safety of others around them as we continue to manage social distancing measures in store.
Need further assistance?
Please call us on 01223 842777 or use our contact form to submit your query.