Thank you for choosing to shop with Scotsdales. We want to make the process as easy as possible for you. Please refer to some of the more commonly asked questions we recieve below for answers. If you don't find the answer you're looking for then please contact our Great Shelford store on 01223 842777 for further assistance.
Yes.
Each of our three stores has its own individual cafe with a unique menu offering and opening times.
Yes.
Our knowledgeable staff will still be on hand to help with any questions you may have on plants, garden care, pet care and more.
You can also contact in advance of your visit via email enquiries@scotsdales.com or contact us through our social media channels for any enquiries and we will endeavour to answer as soon as we can.
Yes.
We do offer a click and collect service at our Great Shelford store only. This service is available on selected items only.
If an item you're looking for is not available for click and collect, please consider a phone order and call our Great Shelford store on 01223 842777.
We are currently operating a full local delivery service (within 30 miles of CB22 5JT - please see delivery information below) and where necessary we will offer the option of a courier or postal service too.
Yes.
Any unwanted/faulty items should be returned to one of our Scotsdales stores with proof of purchase.
Yes.
We will take cash but wherever possible we request that our customers pay by card.
The maximum spend by contactless has been raised to £100.
Yes.
We have also introduced the Your Scotsdales loyalty app to aide with scan and go shopping which has an electronic copy of your card. You can find out more here.
As of 04/04/22 we will be introducing Loyalty Points. Scan your card everytime you shop to earn and redeem your points (certain exceptions apply - click here).
We will keep in touch with members of our Your Scotsdales loyalty scheme via our monthly newsletters for those who have agreed to accept email communications.
Yes.
We would like our customers to consider if they need to bring their dog with them during their brief visit for the essentials in store. However, Scotsdales will allow dogs on leads into all three Scotsdales stores.
We do ask that they are kept under strict supervision at all times for the safety of others around them.
Delivery Radius
Delivery is available for areas within 30miles of any of our stores when placing orders over the phone, otherwise delivery is 30 miles from our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT) when placing orders online.
Delivery charges
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £4.95. Please call us on 01223 842777 or email esales@scotsdales.com for more details on products available for courier dispatch and pricing.
Dispatch Times
We currently aim to get all furniture delivered within 14 days of purchase.
National Delivery:
We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with –
- The item(s) of interest,
- Your delivery postcode and contact telephone number.
We aim to respond to all enquiries as quickly as possible.
Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius.
Under £150 spend - £10 delivery charge
£150 or over - Free delivery
Courier items - From £6.95 (prices may vary for larger items – price will be provided at checkout or basket level once postcode has been entered). Please call us on 01223 842777 or email esales@scotsdales.com for more details on products available for courier dispatch and pricing.
Surcharges may occur for certain areas (non-mainland UK and Scottish Highlands).
We use a third-party company to assist with UK nationwide deliveries of large items such as garden furniture and BBQ’s. Delivery fees are dependent on the size of the item and the delivery address. To request a quote, please contact us on 01223 842777 or email esales@scotsdales.com with –
- The item(s) of interest,
- Your delivery postcode and contact telephone number.
We aim to respond to all enquiries as quickly as possible.
Please note that you will be unable to proceed with orders at the checkout page for delivery addresses outside of our 30-mile radius.
Yes.
We are continually adding more products to our webstore but if there is a product you're looking for which you can't find online then please call our Great Shelford store on 01223 842777 and we can look at creating a phone order for you if the product is in stock.
However, we are only able to deliver to within a 30 miles radius of our Great Shelford store (120 Cambridge Road, Great Shelford, CB22 5JT).
Yes.
Joining is quick, easy and completely free. Simply fill out the membership form to enjoy the loyalty rewards.
‘Your Scotsdales’ is designed to give you an even better shopping experience. After all, we’re the place to visit for ‘all the good things in life’!
It’s FREE to join and you’ll receive:
Latest News: You’ll hear about new products before anyone else, from seasonal plants and food to fantastic gifts and stylish garden furniture.
Rewards and Offers: Your Scotsdales is a points based reward system, for every £1 spent in store you’ll collect 4 points. 100 points is the equivalent to £1 redeemed off your next purchase.
Points can be collected and redeemed against purchases made at the checkouts in store and in our Sunflower Cafes.
Exclusive Events: Be the first to know about events, exclusive shopping evenings, expert talks and more.
Look out for double and triple points events in store throughout the year to help wrack up the points!
Your Scotsdales App: All loyalty members have the opportunity to download and utilise the Your Scotsdales app featuring purchase history, exclusive vouchers for app users scan and go for speedy instore shopping. Find out more.
From Monday 4th April 2022, scan your card every time you shop to earn points then turn these points into money off the next time you're at the checkouts.
For every £1 spent in store you'll collect 4 points.
100 points is the equivalent to £1 redeemed off your next purchase.
Points can be collected and redeemed against purchases made at the checkouts in store and in our Sunflower Cafes.
You cannot collect or automatically redeem points against purchases made online and over the phone but we can add them on after with proof of purchase.
Look out for double and triple points events in store throughout the year to help wrack up the points!
Keep an eye on up-coming newsletters and on our socials for the first dates coming very soon.
- Fully complete the application form online
- Your membership card will be processed and posted to your registered home address. You will receive your card within 10 days of registering
Yes, just select the correct store at the top of the screen before you start scanning.
Scan & Go is available on Google play and the Apple App Store. Please make sure you have the latest version downloaded on your phone.
Yes, but please be aware that the checkout assistants will need to review your order before completing the purchase.
Security tagged items will require de-tagging. Please put these to one side and the checkout assistant will remove the tags for you.
The app will allow you to review your order before selecting the "Pay at Till" option. You can always go back to your cart and delete items or change quantities if there are discrepancies.
There will always be a member of staff at the checkouts and throughout the store to help.
To the right hand side of the items, there is a bin icon. By selecting this you will remove the item from your shopping cart.
Underneath the item description you can add or subtract quantities.
Alongside our loyalty vouchers, you will also receive extra vouchers throughout the year that are exclusive to the Loyalty App users only, including a Loyalty App exclusive birthday voucher.
Your account number is a unique reference of which all your loyalty cards are registred to. Some users may have more than one card registered to their account due to replacements.
The number present on the reverse of your loyalty card, below the signature strip is not the account number, this is your card number.
Please ring 01223 842777 and request your number from the information team. Alternatively if you are visiting one of our stores then please ask a member of staff at the checkouts and information desk.
Yes, the team at the checkout will be reviewing your shopping. The team are also instructed to perform random rescans throughout the day. Please do not panic if your shopping is rescanned, it is a precautionary measure performed on shopping chosen at random.
"We are passionate about plants and 100% committed to sourcing and supplying the healthiest, happiest plants we can."
"We will always prioritise to our local growers first for our stock requirements."
